We’ve reinstated a major, much-missed feature to the website as of today: Triskelion Reward Points. It’s a points-based system, like Airmiles and other store/credit card type rewards, that gives you a discount on any future Triskelion products bought through the website (and hopefully in-person at shows, in time). We did have a system running in 2013-2014, but due to circumstances beyond our control, the whole thing went belly up and took everyone’s outstanding points with it. Rest assured, that won’t be happening this time, as the same people who power our website have provided the framework for the new Rewards system.
Initially, it will operate pretty much as a 5% discount, i.e. for every twenty pounds you spend, you’ll get one pound off of your next order. £1 spent on the website earns 10 Rewards points, and you get a £1 discount for every 200 points. As a caveat, there may be times when the baseline £1 = 10 earned points rule may vary, so selected product lines *may* offer a lower rate, whilst others may operate at a higher rate.
Triskelion Reward points accumuate and can be cashed in at any time – when you go to the checkout to pay, it’ll give you the option of using your earned Rewards points against up to one third of the total order value. The product pages and the cart all show how many reward points you’ll get, and you can check how many reward points you’ve earned by going to the Reward Points tab on the My Account page once you’ve logged in. Triskelion Reward points are redeemable against anything in the shop except for shipping.
In a nutshell:
- You get around 10 Triskelion Reward points for every pound spent (usually)
- 200 Triskelion Reward points equates to £1 discount (usually)
- Points can be used to discount up to 33% of an order’s value
Anyone registering with Triskelion as an online customer from now on will also get 600 points thrown in for free (i.e. £3 off your first purchase from us if you want to cash your points in straight away) and, if you review any products you buy from us, you’ll get 1000 points for your first review as a thank-you. If you want to register with us as an online customer and haven’t, you can register here.
At the moment, this only applies to online customers buying through the Triskelion website. We want to be able to offer Rewards to customers buying at shows, so we’re currently assessing the feasibility of this. We’re hoping to have something in place by the time we get to the Fibre East show in July.
And now for the really good news…
If you’re an online customer of Triskelion Yarn, all of the orders you’ve placed with us since we started our online shop are now retrospectively eligible for Rewards, and we’ve assigned a large proportion of those points to your balance. If you go to your Rewards page, you’ll find a tasty stash of points ready for you to splash out on your next order (or more!) with us. This would pretty much recover any losses during the Great Points Catastrophe of 2014, and ignore any points you redeemed. So, a bargain!
The points scheme is just one part of a more comprehensive Triskelion customer loyalty program coming in the near future. The full Triskelion Rewards program will require being a newsletter subscriber, so please do make sure you’re registered and have opted in. To be clear, the basic points scheme doesn’t require you to be a newsletter subscriber; only the full Triskelion Rewards program will have that requirement.
If you have any questions about the scheme, please do get in touch with us via email or any of our social media channels.